Returns & Exchanges
At The Old Pine Shop, we stand behind the quality of our goods and offer a 30-day return window for items in their original, unused condition. Whether you have changed your mind or received a faulty product, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned goods at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing