Frequently Asked Questions
Everything you need to know about shopping at The Old Pine Shop.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your wooden products sustainably sourced?
Yes, at The Old Pine Shop, we prioritize sustainability. All our pine and timber products are sourced from FSC-certified forests to ensure environmental responsibility.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order is placed, you can view its status through the 'Order History' section of your account or by clicking the link in your confirmation email.